Legal notice

Last updated: 12 August 2026

Welcome to Coco’s Empawrium.

This Legal Notice applies to the use of the Coco’s Empawrium website, www.cocosempawrium.co.za, including its content, images, product information, Journal articles, graphics, videos and other materials made available through the website.

By accessing or using this website, you agree to the terms of this Legal Notice, together with our Terms of Service, Privacy Policy and Returns & Refunds Policy.

1. WEBSITE OWNER

This website is owned and operated by:

Coco’s Empawrium (Pty) Ltd
South Africa

Email:
sales@cocosempawrium.co.za

Website:
www.cocosempawrium.co.za

Company registration number: 2025/840503/07

VAT number: N/A

Telephone: (+27) 71 523 4350

Our public business/service address will be provided in accordance with applicable South African legal and e-commerce requirements.

2. PURPOSE OF THIS WEBSITE

The Coco’s Empawrium website provides information about our brand, products, materials, approach and services and enables customers to purchase products online.

We aim to keep the information on our website accurate, current and useful. However, information may occasionally contain errors, omissions or inaccuracies.

We reserve the right to correct, update or change website content where reasonably necessary.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colours and other information are accurate.

However, our products include items made from natural materials, which may naturally vary in:

colour;
grain;
texture;
shape;
size;
surface character; and
overall appearance.

No two individual natural pieces will necessarily be identical.

Product photographs may therefore show characteristics that differ slightly from the individual product you receive.

These natural variations are part of the character of our products and do not, by themselves, indicate a defect.

Nothing in this Legal Notice limits any statutory consumer right relating to a product that is defective, unsafe, materially different from its description or otherwise fails to comply with applicable law.

4. PET PRODUCTS & SAFETY

Coco’s Empawrium products are designed for dogs and cats, depending on the individual product.

Product information provided on our website is intended to explain the intended use, materials, characteristics and appropriate handling of our products.

Our products are not indestructible.

The lifespan of a product may vary considerably depending on the product itself and the individual pet using it, including factors such as size, behaviour, chewing or play style and intensity of interaction.

Some products are intentionally designed to fray, shred, loosen or wear through use.

Products should always be used in accordance with their product-specific instructions and under appropriate supervision where indicated.

You are responsible for selecting a product appropriate for your individual pet and for inspecting products regularly.

If a product becomes excessively worn, damaged or unsuitable for continued use, it should be removed and replaced.

If you believe a product may be defective or unsafe, stop using it immediately and contact us.

5. NO VETERINARY OR PROFESSIONAL ADVICE

Information published by Coco’s Empawrium, including product descriptions, Journal articles, social media content and other website content, is provided for general informational purposes only.

It is not veterinary, medical, nutritional or behavioural advice and should not be treated as a substitute for advice from a qualified veterinary professional.

Every pet is different.

If you have concerns about your pet's health, behaviour, chewing habits, diet, safety or suitability for a particular product, you should consult an appropriately qualified veterinarian or other relevant professional.

Coco’s Empawrium does not guarantee that any particular product will produce a particular health, behavioural or other outcome.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on this website is owned by or licensed to Coco’s Empawrium.

This includes, without limitation:

the Coco’s Empawrium name;
logos;
trademarks and brand elements;
product names;
product photography;
lifestyle photography;
written content;
Journal articles;
graphics;
illustrations;
videos;
website design;
packaging imagery;
marketing materials; and
other original creative content.

All such content is protected by applicable intellectual property laws.

You may view and use the website for your own personal and lawful purposes.

You may not, without our prior written permission:

reproduce our content;
copy or republish our content;
commercially exploit our content;
modify or create derivative works from our content;
reproduce our branding or logos;
use our product photography for commercial purposes;
systematically download or scrape our content; or
use our intellectual property in a way that suggests an unauthorised association with Coco’s Empawrium.

7. TRADEMARKS & BRANDING

Coco’s Empawrium and our product names, logos and other distinctive brand elements may be protected by applicable trademark and intellectual property laws.

Nothing on this website grants you a licence or other right to use our trademarks or branding except where expressly permitted by us in writing.

Unauthorised use of our branding may constitute an infringement of our intellectual property rights.

8. WEBSITE CONTENT

We endeavour to ensure that information on this website is accurate and current.

However, we do not warrant that the website or all of its content will always be:

complete;
accurate;
current;
uninterrupted;
error-free; or
available at all times.

Product availability, pricing, promotions, specifications and other information may change without notice, subject to applicable law.

Where an error materially affects an order that you have placed, we will address the matter in accordance with our Terms of Service and applicable consumer law.

9. EXTERNAL LINKS

Our website may contain links to third-party websites, social media platforms or other external resources.

These links are provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their:

content;
availability;
accuracy;
privacy practices;
security; or
terms and conditions.

The inclusion of a link does not necessarily constitute an endorsement, recommendation or approval by Coco’s Empawrium.

You access third-party websites at your own discretion and subject to their applicable terms and policies.

10. THIRD-PARTY SERVICES

Our website and online store rely on third-party service providers, which may include:

Shopify;
payment providers;
courier and delivery providers;
website and technology providers;
analytics providers; and
other service providers required to operate our business.

Third-party services may have their own terms, policies and privacy practices.

Our relationship with these providers does not change the fact that purchases made through our online store are transactions between you and Coco’s Empawrium.

11. ONLINE PURCHASES

Purchases made through our website are governed by our Terms of Service, Returns & Refunds Policy and Shipping & Delivery Policy, together with applicable South African law.

Nothing in this Legal Notice replaces those policies.

Before completing an order, customers should review the applicable product information, pricing, shipping information and terms.

12. PRIVACY

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which explains:

what information we collect;
how we collect it;
why we use it;
when it may be shared;
how it is protected;
applicable data-subject rights; and
how to contact us about privacy matters.

Please review our Privacy Policy before providing personal information through the website.

13. WEBSITE SECURITY

We take reasonable steps to maintain the security and integrity of our website and online store.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

You must not attempt to:

gain unauthorised access to our systems;
interfere with website security;
introduce malicious code;
circumvent access controls;
scrape or systematically extract website content without permission; or
otherwise interfere with the operation of our website.

Any suspected security issue should be reported to us as soon as reasonably possible.

14. AVAILABILITY OF THE WEBSITE

We may temporarily suspend access to all or part of the website for:

maintenance;
updates;
technical reasons;
security reasons;
hosting or service-provider issues; or
other circumstances beyond our reasonable control.

We do not guarantee uninterrupted availability of the website.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Coco’s Empawrium will not be liable for indirect, incidental, special or consequential loss arising from your use of this website or reliance on information provided through it.

We are not responsible for loss arising solely from:

your misuse of a product;
failure to follow product instructions;
failure to appropriately supervise a pet;
selection of an unsuitable product;
ordinary or expected product wear;
natural variation in materials;
incorrect information supplied by you;
unauthorised use of your account;
third-party website content; or
circumstances outside our reasonable control.

However, nothing in this Legal Notice excludes, restricts or limits any liability, warranty, guarantee or consumer remedy that cannot legally be excluded, restricted or limited.

South African consumer law may impose liability in circumstances that cannot be excluded by contract or notice. The CPA, for example, contains provisions concerning liability for harm caused by goods and regulates certain limitation-of-liability provisions.

16. NO WAIVER OF CONSUMER RIGHTS

Nothing in this Legal Notice is intended to:

exclude a consumer's statutory rights;
waive a statutory warranty;
restrict a remedy that cannot legally be restricted;
mislead a consumer about their legal rights; or
create a contractual term that is prohibited by South African law.

Where applicable law provides a consumer with a right or remedy that conflicts with this Legal Notice, the applicable law will prevail.

The CPA requires consumer-facing notices and contractual provisions to be presented in plain language, and certain risk or liability provisions must be specifically drawn to the consumer's attention.

17. CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice from time to time.

The latest version will be published on this website and will display the applicable “Last updated” date.

Where a change is legally required to be brought to your attention, we will take appropriate steps to do so.

18. GOVERNING LAW

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute relating to the use of this website will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution forum.

Nothing in this section prevents a consumer from exercising any right available under applicable law or approaching a competent regulatory authority, tribunal or court.