Contact information

Last updated: 12 August 2026

We’re here to help.

If you have a question about our products, need assistance with an order, or would like to know more about Coco’s Empawrium, please contact us using the details below.

1. BUSINESS INFORMATION

Coco’s Empawrium (Pty) Ltd

Country:
South Africa

Email: sales@cocosempawrium.co.za

Website: www.cocosempawrium.co.za

Telephone: (+27) 71 523 4350

Company registration number: 2025/840503/07

VAT number: N/A

Physical/business address: Cape Town, South Africa

2. CUSTOMER ENQUIRIES

For general questions about Coco’s Empawrium, our products or our services, please contact:

sales@cocosempawrium.co.za

We aim to respond to customer enquiries within 48 business hours.

Response times may be longer during weekends, public holidays, product launches or periods of unusually high enquiry volumes.

3. PRODUCT QUESTIONS

If you have a question about:

a product;
product materials;
sizing;
intended use;
product care;
natural material characteristics; or
whether a particular product may be suitable for your pet,

please contact us at:

sales@cocosempawrium.co.za

Please include the product name and, where relevant, your pet's species, approximate size and the nature of your question so that we can provide the most useful information possible.

Information provided by Coco’s Empawrium is for general informational purposes and is not veterinary advice. Please refer to our Terms of Service for further information.

4. ORDER SUPPORT

For assistance with an existing order, please email:

sales@cocosempawrium.co.za

Please include your:

order number;
full name; and
details of your enquiry.

This helps us locate your order and assist you more efficiently.

For delivery enquiries, please also include your tracking or waybill number where available.

5. RETURNS & REFUNDS

For questions relating to returns, refunds or exchanges, please contact:

sales@cocosempawrium.co.za

Please refer to our Returns & Refunds Policy before submitting a return request.

Please do not send a product back without first contacting us and receiving return instructions.

6. SHIPPING & DELIVERY

For questions about shipping or delivery, please contact:

sales@cocosempawrium.co.za

Orders are currently delivered within South Africa using The Courier Guy door-to-door courier service.

Please refer to our Shipping & Delivery Policy for information about:

order processing;
dispatch times;
delivery;
shipping costs;
free delivery;
tracking;
delivery delays; and
damaged or missing shipments.

7. WHOLESALE & TRADE ENQUIRIES

If you are interested in stocking Coco’s Empawrium in your store or would like information about wholesale opportunities, please contact:

sales@cocosempawrium.co.za

Please include:

your name;
business/store name;
website or social media account, where applicable;
location;
type of business; and
the nature of your wholesale enquiry.

Wholesale enquiries are subject to our applicable wholesale terms and approval process.

8. PRIVACY ENQUIRIES

For questions concerning personal information, privacy or your rights under applicable privacy legislation, please contact:

Privacy email: sales@cocosempawrium.co.za]

Information Officer: Linzy Ronaldson

Please refer to our Privacy Policy for information about how Coco’s Empawrium collects, uses, stores and protects personal information and how you may exercise your rights.

9. SOCIAL MEDIA

You can also connect with Coco’s Empawrium through our official social media channels.

Social media accounts are intended primarily for brand content, updates and community engagement.

For enquiries concerning orders, returns, refunds, privacy or other matters requiring customer support, please contact us directly by email so that we can properly assist you.

10. RESPONSE TIMES

We aim to respond to customer enquiries within:

48 Business Hours

Our customer service hours are:

08h30 to 16h30

We do not guarantee an immediate response.

Enquiries received outside our customer service hours, on weekends or on South African public holidays will be responded to during our next available business hours.

11. IMPORTANT SAFETY ENQUIRIES

If you believe that a Coco’s Empawrium product may be defective or unsafe, stop allowing your pet to use the product immediately.

Please contact:

sales@cocosempawrium.co.za

Where possible, provide:

your order number;
product name;
description of the issue; and
photographs or video showing the product and issue.

Please do not continue using a product that you reasonably believe may be unsafe.

12. CONTACT DETAILS AND CHANGES

We may update our contact details from time to time.

The latest contact information will be published on our website.

Customers should use the contact information published on the website rather than relying on contact details obtained from older communications or third-party sources.

13. STATUTORY RIGHTS

Nothing in this Contact Information Policy limits, excludes or waives any consumer right or remedy that cannot lawfully be limited or excluded under South African law.

Where applicable law requires Coco’s Empawrium to provide particular information or a particular means of contact, the applicable legal requirement will prevail.